Privacy Policy

This Privacy Policy explains how ChatRise collects, uses, stores and protects information when you use the ChatRise website, dashboard and related services.

1. Information We Collect

Depending on how you use ChatRise, we may collect account information such as your name, email address, phone number, business/community details, login information and service configuration details.

When you connect messaging or payment-related services, ChatRise may process information required to provide the requested automation, including WhatsApp account identifiers, conversation content, booking information, payment status and transaction references.

We may also collect technical information such as IP address, browser type, device information, pages visited, timestamps and basic security logs.

2. How We Use Information

• To create and manage your ChatRise account.
• To provide WhatsApp-based booking, automation, dashboard and support features.
• To process and verify service-related transactions where applicable.
• To maintain security, prevent abuse and troubleshoot technical issues.
• To communicate with you about your account, subscription, service updates and support requests.
• To improve reliability, performance and features of the service.

3. WhatsApp and Third-Party Services

ChatRise is designed to work with the official WhatsApp Cloud API and may interact with third-party services selected or connected by you. Information processed by those services is also subject to their own terms and privacy policies. ChatRise does not claim ownership of third-party platforms or their policies.

4. Payment Information

Where payments are processed through a third-party payment provider, payment credentials such as card, UPI or banking credentials are generally handled by that provider. ChatRise may receive transaction information necessary to confirm a payment or provide the subscribed service.

5. Data Sharing

We do not sell personal information as a business practice. Information may be shared with service providers, infrastructure providers or integrations when reasonably necessary to operate ChatRise, comply with law, protect the service, or complete an action requested by you.

6. Data Security

We use reasonable technical and organizational measures intended to protect account and service data. However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, comply with legal obligations or protect legitimate business interests.

8. Your Choices

You may request correction or deletion of account information, subject to applicable legal, security and record-keeping requirements. You may also stop using the service and cancel your subscription according to the applicable subscription terms.

9. Children's Privacy

ChatRise is intended for businesses, communities and service operators and is not directed toward children. We do not knowingly request personal information from children for independent use of the service.

10. Changes to This Policy

We may update this Privacy Policy when our service, legal requirements or data practices change. The updated version will be published on this page with a revised date.

11. Contact

For privacy-related questions or requests, please use the Contact Us page.